Support

Quick answers

• I forgot my password

  In the game, open the menu, tap Log in, then Forgot password? Or ask for a reset link on the forgot password page. Either way, the link goes to your account’s email if you’ve confirmed it, and works once, for 30 minutes.

  No confirmed email? Write to us from any address with your username, and we’ll help you get back in.

• The email didn’t turn up

  Check your spam folder, and that the address on your account is right: in the game, open the menu and tap Email. From there you can change it, or tap Send it again for a fresh confirm link (each one works for 24 hours).

• I want to delete my account

  In the game, go to Settings › Delete account. It removes your account and everything with it from our server, for good.

  Can’t get into the game? Write to us from your account’s email, or with your username, and we’ll delete it for you.

• I want to turn off play stats

  In the game, open Settings › Privacy Policy and tap Turn off play stats. You can turn them back on there too.

• I want to report a player

  Write to us with their username, what happened and roughly when. We can change or remove a username that breaks the rules, and close an account that keeps breaking them.

• The game won’t load

  Close Roll Model all the way (swipe it up and off the app switcher), then open it again. Check that you have the latest version from the App Store, and restart your phone if it’s still stuck.

  Still no luck? Write to us with your phone’s model and iOS version, and we’ll sort it out.